Terms & Conditions of Sale

Emily Morrow Home reserves the right to change, modify or alter this agreement at anytime without prior notice.


Your order is accepted at such time the order is processed by Emily Morrow Home. Your order is deemed to be entered correctly and our terms and conditions are considered accepted unless you notify us within 24 hours from the date you submit your order. We accept written orders via:


Additions to backorders will not be honored.


Prices are RETAIL, F.O.B. Dalton, Georgia and are subject to change without notice.


Net 30 day terms are extended to open account customers upon credit approval by the Company.

To apply for credit please provide five credit references, F.I.D. # and state sales tax exemption certificate.

We will accept prepaid orders. C.O.D. orders are not accepted.

Invoices are past due after 30 days & are subject to a service charge of 1.0% per month from invoice date.

Returned checks are subject to a $30.00 service charge.


Orders cannot be canceled or modified after they have been entered into production.


Due to the hand-crafted nature of many of the unique products sold by Emily Morrow Home it is normal for dimensions, color and finish to vary from item to item. Wood splits, rubbed paint and an “aged or worn” look are inherent characteristics and are considered part of the charm and desirability of the merchandise. Emily Morrow Home
reserves the right to revise the design or construction any item from what is shown in the catalog.


All shipments will be shipped freight prepaid and charges will be added to invoice.

Drop ship available for a $20.00 upcharge per shipment.

Unless your purchase order is noted “Ship Complete” we will ship your order as product becomes available, with the exception of the flooring which will be shipped “complete”.

There will be no international shipments or shipments outside of the continental US.

Ship dates quoted by your sales representative or Emily Morrow Home staff is an estimate only. We will always do our best to provide you with the most up to date and accurate information.


Emily Morrow Home carefully inspects and packs your order before consigning to freight company.

Notify your carrier immediately to report any damage or shortage.

Notify Emily Morrow Home immediately to report any damage or shortage. We will not be liable for damages reported after five business days. Freight damage must be noted on the delivery receipt. Failure to notate such damage will result in your loss. Releasing the delivery driver and signing delivery receipt “Subject to
inspection”, may result in your loss. Inspect all deliveries with the delivery driver present.

If such a loss or damage does occur, save the carton and packing material.

Photographs will be required to validate a damage claim and determine best course of action to resolve issue.


All returns must be authorized in writing and in advance by the Company. Unauthorized returns will not be accepted.

Returns are authorized through our corporate office. Please contact your Account Executive for assistance.

Merchandise claimed to be defective may be inspected by our sales representative in your territory and a local repair authorized if we choose. If it is not cost effective to inspect or repair locally, a replacement will be offered.

Merchandise authorized to be returned that is not defective will be charged to a 25% restocking charge.

It is the purchaser’s responsibility to properly package merchandise authorized for return.

Returns are not authorized for product shipments over six months old, product that has been installed, product not in original packaging and product that has been discontinued or sold at a discount.


Emily Morrow Home is not responsible for damages caused during or due to improper installation. If you have questions concerning the installation of permanent fixtures, please contact a local licensed installer.

Never install damaged merchandise. Emily Morrow Home will not be responsible for damages reported after installation.


Emily Morrow Home warrants its products for one year against defects in materials and workmanship.

Emily Morrow Home products are sourced and manufactured to meet or exceed indoor air quality standards. Please contact our customer service department to determine additional charges.


Please refer to Page 2.


Our product designs are protected under the laws of the United States of America including the United States Copyright Act. Any infringement will be vigorously prosecuted.

Reproduction of any images, either electronic or printed, is strictly prohibited without written authorization of an Officer of the Corporation.



Custom orders will not go into production until the following criteria are met:

  • 50% deposit is received by Emily Morrow Home.
  • An order template is completely filled out and returned to Emily Morrow Home.

Shipping labels, instructions and custom order templates will be mailed to the customer after receipt of the sales order at Emily Morrow Home There will be no customer orders, no COM or COL orders.

Upon receipt of the deposit, every order will be acknowledged via fax and email.

It is the customer’s responsibility to carefully review the acknowledgement and notify Emily Morrow Home immediately of any errors or clarifications.

Once production has begun, orders may not be changed, cancelled or returned.


Fabric and Leather memo swatches are available for mailing upon customer request.

Fabrics are stocked at the production facility. Leathers are part of a hide program. If a specific fabric or leather will cause a delay, Emily Morrow Home will notify the customer via fax and email of the delay and give them the opportunity to reselect.

Swatches for Dyelot approval are not being offered at this time.


Frames may only be finished in a single color.

Multiple fabric combinations are priced at the highest grade of fabric used.

Fabric and leather combinations are priced in the highest grade of the leather used.

Any item trimmed with welting *must* have welting, no substitutions for nailheads or topstitching.

Fabric contrast welts are available, priced at the highest grade of fabric used on the piece.

Leather contrast welts are available, the entire piece is priced as if in the highest grade of leather used.

Any item trimmed with nailheads *must* have nailheads, but the color of nails may be changed.


All upholstery ships within 90 days once the order goes into production.

F.O.B. point is Hickory, NC. Delivery is via furniture LTL carriers. Delivery quotes shall be provided upon request.

Estimated Freight Costs to the East Coast are 15-17% and to the West Coast are 18-21%.



Emily Morrow Home (“EMH”) has adopted this Policy applicable to all Emily Morrow Home customers effective May 1, 2017 with respect to the customers’ advertising over
the Internet of products supplied by EMH.

1. Each EMH customer remains free to establish its own resale prices. However, a customer may not (a) advertise or otherwise promote EMH products over the Internet at a
net price (final price paid net of any discounts, coupons, promotions) that is less than the Internet Minimum Advertised Price (IMAP) established by EMH or (b) sell EMH
product to any other person who advertises or otherwise promotes EMH products over the Internet at a net price less than the IMAP established by EMH.

IMAP is equal to EMH Retail List Price

  • Example:
    • $100.00 = Retail Price per EMH Price list
    • $100.00 = IMAP Price
  • Emily Morrow Home’s IMAP Price File

2. If a customer violates this IMAP policy, EMH will request the customer to cease advertising or promoting products on the Internet in violation of IMAP policy. Failure to
comply with our requests will result in EMH ceasing to accept from and/or ship orders for said customer.

3. In executing this policy, EMH will act at all times unilaterally, and will neither solicit, consider nor agree to any recommendation, request or demand of any other person. All matters of interpretation and application of the terms of this policy and all matters concerning enforcement of this policy shall remain with the sole, unilateral authority of EMH.

For details, comments or questions concerning this policy please contact:

Emily Morrow Home
Emily Morrow